Many motorists believe that a car dealer can refuse to honor the factory warranty if someone other than the dealer services or repairs the vehicle. That is not so, according to the recent consumer alert issued by the Federal Trade Commission (FTC).
The FTC alert states that “It’s illegal for a dealer to deny your warranty coverage simply because you had routine maintenance or repairs performed by someone else.
“It’s a common misconception that only car dealers can perform the maintenance services on a newer vehicle that is under warranty,” said Rich White, executive director, Car Care Council. “The recent FTC Consumer Alert is very clear on the issue. Consumers can have maintenance services performed by their local independent repair shop or even do the work themselves without affecting the warranty, even if dealers and manufacturers suggest the opposite. It is also important to note that using aftermarket parts does not void the warranty.”
Consumers are protected by the Magnuson-Moss Warranty Act, enforced by FTC, which prohibits a manufacturer from voiding the vehicle warranty because service was done by a non-dealer.
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The above article was written and published by the Car Care Council