"To Whom it May Concern:
I have been coming to this Meridian ID, Einstein's since around 2009. I have had nothing but great service! Today I feel that John went above & beyond for me. I had a battery installed by Sears recently, but they didn't do the job they should have done. When my hood was opened this afternoon to get my oil changed, John found my battery unsecured and leaning on my valve cover. He went above & beyond to fix my battery and attach it the way it should have been installed by Sears! It's guys like John is why I come & get my oil maintained by your company. They have always been kind & courteous. And talk to me with respect.
2002 Toyota Tacoma"