"To whom it may concern,
Orlen provided OUTSTANDING customer service during my last visit.
My car was overheating due to a small leak in the radiator hose right at the connection point. Orlen found the leak and was able to cut back the hose and re install as a temporary fix until I could get the part replaced. He also filled up my fluid and got me back on the road.
Orlen said that Einstein’s Oilery does not do repairs, so therefore there was NO CHARGE for his time and effort.
Unexpected and Awesome.
I don’t know Orlen's last name, but he is a top notch employee, with a true understanding of customer service!"
-Mark H. via e-mail