"I was at your Overland location yesterday and just wanted to say a few things about the experience. One, I had never been there before and the staff was very friendly. I am sure they were thinking what have we gotten ourselves into becuase I was rather cranky when I pulled up. My car was making a squeaking noise and it was about ready to push me over the edge. Tony gave me a suggestion on what could possibly be making the noise. He even went out of his way to check to see if it was the issue he thought. When I was pulling away, noise still present, he stopped me and told me exactly where the noise was coming from and what the cause of it was. I was very impressed with him. In my opinion, he went above and beyond for a cranky lady who was not really in any mood to be friendly. His positive attitude actually helped change my negative one.