Einstein’s Customer Quotables

The following comes from the blog of Jon Wardle of Boise    (www.wardlegroup.com)

“I’m always looking for customer service experiences.  Recently, we needed to get an oil change.  We drove over to Einstein’s Oilery on Overland Road.  An oil change is an oil change.  Right?  When I pulled in, they handed me a newspaper, and told me I could stay in the car.  I noticed they had a couple of TV monitors (one was broadcasting their work, and the other had FOX TV on).  Then they brought me a soda.  Throughout the oil change, they kept telling me what was going on, and had me out very quickly.

It is interesting that Einstein’s Oilery has taken an industry that isn’t very flashy, and made the experience about the customer.  I’m a fan!

What extraordinary experiences have you had in ordinary places?”

In The Market For A Gas Mask?

Does your car’s interior smell funny? Do you buy air fresheners by the dozens, but the odd smell is only masked for a brief while and then comes back? Identifying the real problem behind the mysterious odor can be difficult; especially if there are parts on your car that you weren’t aware existed–like the cabin air filter. According to experts, many car owners don’t realize that such a part exists in their vehicles, much less if it ever needs to be changed. Whether you know about it or not, a cabin air filter is an essential part of your car’s ventilation system–removing pollutants, solid contaminants like dust and soot, and absorbing odors and gases–that needs to be maintained like the rest of a vehicle’s components.

Over time, the cabin air filter in you car becomes less efficient as it gets dirty with use. This can be the cause of the strange odor you smell (and are trying to get rid of with dozens of 99-cent air fresheners). However, it’s not just the smell that will affect you, because a dirty cabin air filter can decrease the performance of the air conditioning and heating sytems–causing an even more uncomfortable ride.

Vehicle manufacturers usually recommend replacing the cabin air filter at least once a year or every 12,000 to 15,000 miles. So why change these filters? Obviously to ensure the quality of air that passengers breathe every minute they are in the car–this is especially important for people with allergies and respiratory problems. Also, the interior of the car remains cleaner with properly filtered air, and a dirty filter puts more wear on the ventilation system; since there is higher air-flow resistance, the blower must work much harder. This process will eventually reduce the heating and air conditioning performance.

No matter what, it’s important to remember that the cabin air filter needs to be maintained. If you can’t figure out what that smell in your car is–we are all guilty of leaving the gym shoes in the car on a hot day–or your heating and air conditioning is not working like it should, then take the vehicle to your service center and have the filter professionally inspected and replaced if necessary.

Einstein’s is happy to inspect cabin air filters FREE of charge and offers replacements when needed!

The above was written by Kara Bishop and was published in the Fall 2011 edition of Vehicle MD.

 

Fuel Saving Tip Of The Week

Clean It Out

For many of us, our trunk its like our closet, a catchall repository for the clutter in our lives. But did you know an extra 100 pounds in your vehicle could reduce your fuel mileage by up to 2 percent? That’s about $1 a fill-up, which might not sound like much, but could mean an extra latte a month in savings!  Who couldn’t use another cup of Joe?

The above was written by Garret McKinnon and was published in the Fall 2011 edition of Vehicle MD

 

Einstein’s Wisdom Of The Week

“The most beautiful thing we can experience is the mysterious. It is the source of all true art and all science. He to whom this emotion is a stranger, who can no longer pause to wonder and stand rapt in awe, is as good as dead: his eyes are closed.”

-Albert Einstein-

Fuel Saving Tip Of The Week

Anything sticking off your vehicle interrupts the airflow and increases drag., so if you’re not using that ski-rack or bicycle-rack, ditch it. (And if you have a sunroof, keep it closed if you want to save gas.) No, you won’t look as macho or outdoorsy, but your credit card won’t have to work as hard when it comes time to fill up either.

The above was written by Garrett McKinnon and was published in the Fall 2011 edition of Vehicle MD.

Einstein’s Wisdom Of The Week

“The fear of death is the most unjustified of all fears, for there’s no risk of accident for someone who’s dead.”

-Albert Einstein-

FREE Concert This Saturday!

This Saturday, August 20th, at 7:00 pm the Meridian Symphony Orchestra will be performing a FREE concert at Meridian City Hall’s outdoor plaza as part of the concerts on Broadway series.  Bring your blankets and chairs and enjoy an evening of great music for the entire family!

Einstein’s Customer Quotables

“I just moved to Boise and needed to get my wife’s minivan serviced.  On Saturday, August 13th, We went to the Einstein’s Oilery on Overland Road. Our service representative was Bau.  We also interacted with Rafael.  They and everyone at the Overland location were very courteous and provided us with good information.  Based on this experience, I will return to service my vehicle and tell others of our experience.”

-Jon-

Fuel Saving Tip Of The Week

Don’t Speed

Did you know the national 55-mph speed limit (when it still existed) was enacted not as a life-saving measure (that was the unexpected benefit) but as a fuel-saving measure? Fuel mileage for vehicles rapidly declines at speeds above 60 mph. In fact, according to the DOT, each five mph over 60 you drive is like paying an additional $.29 for gas (at a U.S. national average of $3.65 per gallon). Slowing down can save you as much as 12 percent on gas versus speeding. That might be worth extending your trip by a few minutes!

The above was written by Garrett McKinnon and was published in the Fall 2011 edition of Vehicle MD.

Einstein’s Wisdom Of The Week

“A person starts to live when he can live outside himself.”

-Albert Einstein-