Einstein's will be opening it's first Caldwell location in Spring 2017! We will be located next to Primary Health on Cleveland Boulevard just west of Walmart. We look forward to serving the Caldwell community very soon!
"I hate, hate, hate getting my oil changed. It's so tedious. I always feel bombarded with questions and upselling. But, WOW! WOW! WOW! I ran through Einstein's today. I've never used them before and what a great experience. First of all, as I pulled in I had an employee running toward my car with a newspaper. I was given a pricing list up front. I was offered a cold soda or other drink, and I was even offered a kindle to read while I waited.
John helped me. He went through the enhanced service options with me and never made me feel uncomfortable if I said no. He was smiling, helpful, and quick. I can tell you the upselling was pretty painless and not pushy like I have experienced at other oil change businesses.
I was able to watch an Olympic soccer match from the front seat of my car while I waited. John showed me a card that had all of my fluids on it and said he thought they were adequate for my car. He explained my charges and gave me estimates on what services he thought I might need in the future. Very helpful.
The whole staff was communicating with one another, they were entertaining they were great. I hope their boss appreciates the great job they do ;) Thank you."
-Dena R. via Yelp
It’s a common misconception that only car dealers can perform the routine maintenance and repairs on a newer vehicle that is under warranty. In fact, it is law that consumers can patronize their neighborhood repair shop or do the work themselves without violating the manufacturer’s warranty.
Consumers are protected by the Magnuson-Moss Warranty Act, enforced by the Federal Trade Commission (FTC), which prohibits a manufacturer from voiding the vehicle warranty because service was done by a non-dealer. According to the FTC, “It’s illegal for a dealer to deny your warranty coverage simply because you had routine maintenance or repairs performed by someone else. Routine maintenance often includes oil changes, tire rotations, belt replacement, fluid checks and flushes, new brake pads and inspections.”
“Many motorists wonder if they will void their factory warranty if someone other than the dealer services their vehicle,” said Rich White, executive director, Car Care Council. “The truth is that consumers can have routine repairs performed by their local independent repair shop or do the work themselves without affecting the warranty.”
The council strongly recommends keeping records and receipts for all maintenance that is done to the vehicle and adhering to scheduled maintenance requirements. If a warranty claim arises, these records will provide proof that maintenance has been done in accordance with the manufacturers’ recommendations and requirements.
The above was published by the Car Care Council